Terms of Service

Please read these Terms of Service ("Terms," "Agreement") carefully before using the website lucespizzas.rest or any services offered by Pizza Luce ("Company," "we," "us," or "our"). By accessing or using our website, placing an order, or otherwise engaging with our services, you agree to be legally bound by these Terms. If you do not agree to these Terms in their entirety, you must immediately discontinue use of our website and services.

1. Acceptance of Terms

By accessing, browsing, or using the website located at lucespizzas.rest (the "Site"), or by placing an order for food or related products and services offered by Pizza Luce, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and Pizza Luce. Your continued use of the Site or our services after any modification to these Terms constitutes your acceptance of the revised Terms.

You represent and warrant that you are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), that you are using the Site under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are using the Site on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms.

Pizza Luce reserves the right to refuse service to anyone at any time, without notice, for any reason that is not prohibited by applicable law.

2. Company Information

The services described in these Terms are provided by:

3. Description of Services

Pizza Luce is a food service business engaged in the preparation and sale of pizzas, beverages, and related food products. Our services include, but are not limited to, the following:

• Online Ordering: Customers may place orders for food and beverages through our website at lucespizzas.rest for delivery, carryout, or dine-in (where applicable).
• Menu Browsing: Users may browse our digital menu, view item descriptions, pricing, allergen information, and nutritional details as made available.
• Account Creation: Users may create a personal account to save order preferences, track order history, and manage payment information.
• Promotions and Loyalty Programs: From time to time, Pizza Luce may offer discounts, coupons, promotional offers, and loyalty reward programs subject to their own terms and conditions.
• Customer Support: We provide customer service via email and other communication channels to assist with inquiries, complaints, and feedback.
• Catering Services: Pizza Luce may offer catering services for events, subject to availability and separate agreements as applicable.

Pizza Luce reserves the right to modify, expand, limit, suspend, or discontinue any aspect of its services at any time without prior notice. Menu items, pricing, and availability are subject to change without notice and may vary by location.

We do not guarantee that any particular menu item will be available at any given time. Certain items may be seasonal or subject to supply chain constraints. In the event an ordered item is unavailable, we will make commercially reasonable efforts to notify you and offer a suitable alternative or a full refund for that item.

4. User Accounts and Registration

To access certain features of our Site, such as order tracking or loyalty program participation, you may be required to create a user account. By creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Keep your login credentials (username and password) confidential and secure;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account;
• Accept full responsibility for all activities that occur under your account, whether authorized by you or not.

Pizza Luce reserves the right to suspend or terminate your account at any time if we believe you have violated these Terms, engaged in fraudulent activity, or if your account has been inactive for an extended period. We are not liable for any losses resulting from unauthorized use of your account.

5. User Obligations and Prohibited Activities

By using our Site and services, you agree to use them only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You agree that you will not:

• Use the Site for any fraudulent, deceptive, or unlawful purpose, including but not limited to placing orders with no intent to pay or collecting personal information of other users without their consent;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Submit false, misleading, or inaccurate information when creating an account or placing an order;
• Attempt to gain unauthorized access to any portion of the Site, any server or database connected to the Site, or any third-party system through hacking, password mining, or any other means;
• Introduce any viruses, worms, Trojan horses, malware, ransomware, or other malicious code to the Site or its underlying infrastructure;
• Use any automated tools, bots, scrapers, crawlers, or similar technologies to access, collect, or index any portion of the Site or its content without our express written permission;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us in our sole discretion, may harm Pizza Luce or expose it to legal liability;
• Use the Site to transmit unsolicited commercial communications (spam) or to engage in phishing or other deceptive practices;
• Reproduce, duplicate, copy, sell, or exploit any portion of the Site or its content for commercial purposes without our express written consent;
• Post or transmit any content that is defamatory, obscene, offensive, threatening, harassing, or otherwise objectionable;
• Violate any applicable food safety laws, consumer protection regulations, or any other local, state, or federal regulation in connection with the use of our services;
• Use our services to purchase food for resale or commercial redistribution without prior written authorization from Pizza Luce.

Any violation of the above prohibitions may result in the immediate termination of your account and your access to our services, as well as potential legal action. Pizza Luce reserves the right to cooperate with law enforcement authorities in investigating any suspected unlawful activity conducted through or in connection with our Site.

6. Payment Terms and Pricing

When you place an order through our Site, you agree to pay all charges associated with your order, including the price of the food items, applicable taxes, delivery fees (if applicable), and any other fees disclosed at the time of checkout.

6.1 Payment Methods

Pizza Luce accepts major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other payment methods as made available on the Site. By providing your payment information, you represent and warrant that you are authorized to use the payment method provided and that all payment information is accurate and complete.

6.2 Pricing and Taxes

All prices displayed on the Site are in United States Dollars (USD). Prices are subject to change without notice. Applicable sales taxes will be calculated and added to your order total based on your delivery or pick-up location and the applicable tax rates under federal, state, and local law. You are responsible for all applicable taxes associated with your purchase.

6.3 Order Confirmation and Billing

Your order is not confirmed until you receive a written confirmation via email or through the Site's order confirmation page. Pizza Luce reserves the right to cancel or refuse any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud. If we cancel your order after charging your payment method, we will issue a full refund.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. However, if you receive an incorrect, incomplete, or defective order, please contact us promptly at [email protected] and we will work with you to provide an appropriate remedy, which may include a replacement order or a partial or full refund at our discretion. Cancellations requested before the preparation of your order has begun may be accommodated at our discretion.

6.5 Promotions and Coupons

Promotional codes, coupons, and discount offers are subject to their own terms and conditions as specified at the time of the offer. Only one promotional code may be used per transaction unless otherwise stated. Pizza Luce reserves the right to revoke or expire promotions at any time without notice.

7. Intellectual Property Rights

All content available on or through the Site, including but not limited to text, graphics, logos, photographs, images, video content, audio clips, menu designs, software, and the overall look and feel of the Site (collectively, the "Content"), is the exclusive property of Pizza Luce or its licensors and is protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

The Pizza Luce name, logo, and all related product and service names, design marks, and slogans are trademarks or registered trademarks of Pizza Luce. You may not use these marks in any manner without our prior written consent. Nothing in these Terms grants you any right, title, or interest in any of Pizza Luce's intellectual property.

Subject to your compliance with these Terms, Pizza Luce grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and its Content solely for your personal, non-commercial use. This license does not include the right to:

• Reproduce, distribute, display, or transmit the Content;
• Modify or create derivative works based on the Content;
• Use the Content for commercial purposes or public display;
• Remove or alter any copyright, trademark, or other proprietary notices contained in the Content.

If you believe that any content on the Site infringes upon your intellectual property rights, please notify us at [email protected] with sufficient detail to allow us to investigate and respond appropriately. We will comply with the requirements of the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, with respect to valid copyright infringement claims.

8. Third-Party Links and Services

Our Site may contain links to third-party websites, platforms, or services, including but not limited to payment processors, delivery partners, and social media platforms. These links are provided for your convenience only. Pizza Luce does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party websites or services. Your interactions with third-party services are governed solely by the terms and privacy policies of those third parties. We encourage you to review the applicable terms and privacy policies of any third-party services before providing personal or financial information.

9. Disclaimers — As-Is Basis

THE SITE AND ALL CONTENT, PRODUCTS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, INCLUDING MENU DESCRIPTIONS, NUTRITIONAL INFORMATION, OR ALLERGEN DATA;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WHILE WE MAKE EVERY EFFORT TO ENSURE THAT ALLERGEN AND NUTRITIONAL INFORMATION PROVIDED ON OUR SITE IS ACCURATE, WE CANNOT GUARANTEE THAT FOOD ITEMS ARE FREE FROM ALL ALLERGENS. OUR FOOD PRODUCTS ARE PREPARED IN FACILITIES WHERE ALLERGENS SUCH AS GLUTEN, DAIRY, NUTS, EGGS, SOY, AND SHELLFISH ARE PRESENT. CUSTOMERS WITH SERIOUS FOOD ALLERGIES ARE URGED TO CONTACT US DIRECTLY BEFORE PLACING AN ORDER.

Some states do not allow the exclusion of implied warranties, so the above disclaimers may not apply to you in their entirety. In such cases, the disclaimers apply to the maximum extent permitted by applicable state law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR ANTICIPATED SAVINGS;
• LOSS OF DATA OR PERSONAL INFORMATION;
• LOSS OF GOODWILL OR BUSINESS REPUTATION;
• COST OF PROCURING SUBSTITUTE GOODS OR SERVICES;
• ANY DAMAGES ARISING FROM YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE;
• ANY DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS.

IN ANY CASE, THE TOTAL AGGREGATE LIABILITY OF PIZZA LUCE TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE AND SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

THE LIMITATIONS OF LIABILITY SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN PIZZA LUCE AND YOU, AND PIZZA LUCE WOULD NOT BE ABLE TO PROVIDE THE SERVICES WITHOUT SUCH LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL. IN SUCH CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce, its parent company, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, suppliers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of any provision of these Terms of Service;
• Your use or misuse of the Site or our services;
• Your violation of any applicable law, regulation, or third-party right, including but not limited to intellectual property rights, privacy rights, or consumer protection laws;
• Any content or information you submit, post, or transmit through the Site;
• Your negligence, fraud, willful misconduct, or any other wrongful act or omission;
• Any dispute between you and a third party arising in connection with your use of our services.

Pizza Luce reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Pizza Luce in asserting any available defenses. You will not settle any claim without Pizza Luce's prior written consent.

12. Food Safety and Regulatory Compliance

Pizza Luce operates in compliance with applicable federal and state food safety laws and regulations, including those administered by the United States Food and Drug Administration (FDA) and applicable state and local health departments. We are committed to maintaining the highest standards of food safety and hygiene in all our operations.

Customers are responsible for handling and consuming food products safely after delivery or pick-up. We recommend consuming food products promptly and following any storage or handling instructions provided. Pizza Luce is not liable for any foodborne illness or other adverse health effects resulting from improper handling, storage, or consumption of food products after they have left our control.

If you have a food allergy or dietary restriction, please contact us directly at [email protected] before placing your order. We will make reasonable efforts to accommodate your needs, but we cannot guarantee that any menu item is completely free from any specific allergen.

13. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or relating to them, or to your use of the Site or our services, shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to any conflict of law principles that would require or permit the application of the law of any other jurisdiction.

To the extent any dispute is not resolved through arbitration as set forth in Section 14 below, you agree to submit to the exclusive personal jurisdiction of the federal and state courts of competent jurisdiction located in the United States, and you waive any objection to such jurisdiction or venue.

These Terms are also subject to the following applicable federal laws:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45, governing unfair or deceptive acts or practices in commerce;
• The Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq., governing the enforceability of electronic agreements;
• The Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, governing copyright and online content;
• The Computer Fraud and Abuse Act (CFAA), 18 U.S.C. § 1030, governing unauthorized computer access;
• All applicable FDA regulations relating to food labeling, safety, and allergen disclosure under the Food Safety Modernization Act (FSMA).

If you are a resident of California, your use of our services may also be subject to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as California's consumer protection statutes. Please refer to our Privacy Policy for additional information regarding your rights under California law.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Pizza Luce at [email protected] and provide a written description of your complaint or dispute. We will make a good-faith effort to resolve the dispute informally within thirty (30) calendar days of receiving your written notice. If the dispute is not resolved within that period, either party may proceed with the formal dispute resolution process described below.

14.2 Binding Arbitration

EXCEPT AS PROVIDED BELOW, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, OR TO THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR TO YOUR USE OF THE SITE OR SERVICES, SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, WHICH ARE AVAILABLE AT www.adr.org.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on the parties. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The arbitrator shall have the authority to award the same remedies that a court of competent jurisdiction could award, except that the arbitrator may not award declaratory or injunctive relief except to the extent necessary to grant individual relief to the claimant.

The filing fees and arbitrator's compensation shall be shared equally by the parties, subject to the AAA's Consumer Arbitration Rules regarding fee waivers for low-income claimants.

14.3 Class Action Waiver

YOU AND PIZZA LUCE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Nothing in this Section shall limit either party's right to seek relief in small claims court for disputes within that court's jurisdiction.

15. Term and Termination

These Terms of Service are effective as of the date you first access or use the Site and shall remain in full force and effect until terminated by either party.

Pizza Luce reserves the right, in its sole discretion, to suspend or terminate your access to the Site and services, with or without cause and with or without notice, including but not limited to situations where:

• You have violated any provision of these Terms;
• We are required to do so by applicable law or court order;
• We reasonably believe that your conduct may cause harm to other users, third parties, or to Pizza Luce;
• We decide to discontinue or materially modify the Site or any of our services.

Upon termination, your right to access and use the Site and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.

16. Changes to These Terms

Pizza Luce reserves the right to modify, amend, or update these Terms of Service at any time and at its sole discretion. We will provide notice of material changes by posting the updated Terms on the Site with a revised "Last Updated" date at the top of the page. Where required by applicable law or as deemed appropriate by us, we may also notify you of changes via email to the address associated with your account.

Your continued use of the Site or our services following the posting of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue your use of the Site and services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

17. Privacy and Data Protection

Your use of our Site is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using our Site and services, you consent to the collection and use of your personal information as described in our Privacy Policy.

We are committed to protecting your personal data in accordance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and the FTC Act's consumer protection provisions applicable to all users. For more information, please review our Privacy Policy at lucespizzas.rest.

18. Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic, government action or regulation, labor disputes, civil unrest, supply chain disruptions, internet or telecommunications failures, power outages, or acts of war or terrorism. In the event of a force majeure occurrence, we will make commercially reasonable efforts to notify you and resume operations as soon as practicable.

19. Severability

If any provision of these Terms of Service is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or contrary to public policy under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any single provision shall not affect the validity and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties further agree that any such modification or severance of a provision does not alter the fundamental nature of these Terms or the parties' intent as expressed herein.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Pizza Luce on the Site, constitute the entire agreement between you and Pizza Luce concerning your use of the Site and services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether oral or written, regarding the subject matter hereof.

No failure or delay by Pizza Luce in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

21. No Agency or Partnership

Nothing in these Terms shall be construed as creating any agency, partnership, joint venture, employment, or fiduciary relationship between you and Pizza Luce. You acknowledge that you are an independent user of the Site and services and that Pizza Luce is not your employer, agent, or legal representative for any purpose whatsoever.

22. Electronic Communications

By using our Site, creating an account, or placing an order, you consent to receive electronic communications from Pizza Luce, including but not limited to order confirmations, receipts, promotional communications, and policy updates. You agree that any notice or communication delivered to you electronically satisfies any legal requirement that such communications be in writing, to the extent permitted by applicable law.

You may opt out of marketing and promotional communications at any time by following the unsubscribe instructions included in any such communication or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, you will continue to receive transactional communications related to your orders and account.

23. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you wish to report a violation or request information, please contact us through the following channels:

We strive to respond to all inquiries within five (5) business days. For urgent matters, please indicate the nature of your inquiry in your email subject line.